The Poor facilities and the rude behaviour of the hotel staff. This Formal Letter was asked in ICSE 1989 board exam. You can find Previous Year Formal Letter Writing asked in ICSE board exams.
Formal Letter Writing ICSE 1989
24 Mall Avenue
M.G. Road Bengaluru
23rd May 1989
Subject : Poor facilities in Your hotel
I had come on a business trip to Mumbai and had checked in your hotel on 3rd April 1989 in room no. 106. I found the overall service of the hotel quite poor, which belied your claim of offering three star facilities. I had brought this to your notice on a number of occasions, during my one-week long stay in your hotel, but there was hardly any improvement.
The room given to me was humid with poor ventilation. The sheets were dirty and quite shabby. When I requested room service to change them, they were brusque in telling me that the sheets had been changed in the morning. I had to remind them daily to change the sheets, which poorly reflects the quality of housekeeping. The room service was atrocious and required several reminders before what was ordered finally arrived.
The quality of food was not in keeping with the star status, though it was priced accordingly. On a few occasions I had to return the food, for it did not seem fit to eat. The staff at the reception counter were insensitive to the needs of a guest. I had to remind the operator a number of times, before I could get my number. Keeping in view the quality of service offered, the tariff of ₹ 2,500 per day, for a single room was indeed very unreasonable.
I would request you to kindly investigate the above shortcomings, so that guests are not put through the ordeal which I had to face. There is an immediate need to improve the housekeeping, catering and room service in the hotel. Besides this the staff needs to be trained on behaviour and etiquette. These measures will improve the goodwill of your hotel and justify your claim of a three star hotel, offering five star amenities.
Write a letter to the Station Master complaining about the untidy conditions of waiting rooms in the railway stations. Suggest what improvements can be done.